Refund Policy

Thank you for choosing Celestial Light Alchemy for your healing needs. We strive to provide exceptional services and products to our clients. Please review our refund policy below:

1. Service Refunds

a. Cancellation Policy: If you need to cancel or reschedule your appointment, please contact us at least 24 hours in advance. Failure to do so may result in a cancellation fee or forfeiture of your appointment.

b. Refund Eligibility: Refunds for services are available under the following conditions:

• If you cancel your appointment at least 24 hours in advance, you are eligible for a full refund.
• If we need to cancel your appointment for any reason, you will receive a full refund.
• If you are dissatisfied with your service, please contact us within 48 hours of your appointment to discuss a refund or credit.

c. Refund Process: To request a refund for a service, please contact us at louisekeoghan@gmail.com. Refunds will be processed within [Number of Days] business days using the original payment method.

2. Product Refunds

a. Return Policy: If you are not satisfied with a product you purchased from us, you may return it within [Number of Days] days of purchase for a refund or exchange. The product must be unused and in its original packaging.

b. Refund Process: To initiate a product return and request a refund, please contact us at louisekeoghan@gmail.com. Once we receive the returned product, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed within [Number of Days] business days using the original payment method.

3. Digital Product Refunds

a. Refund Eligibility: Refunds for digital products (e.g., online courses, e-books) are available under the following conditions:

• If you are unable to access or download the digital product due to technical issues on our end, you are eligible for a full refund.
• If the digital product does not meet your expectations or is not as described, please contact us within [Number of Days] days of purchase to discuss a refund or credit.

b. Refund Process: To request a refund for a digital product, please contact us at louisekeoghan@gmail.com. Refunds will be processed within [Number of Days] business days using the original payment method.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at louisekeoghan@gmail.com. We are here to assist you and ensure your satisfaction with our services and products.